#Sabre format guide how to#
#Sabre format guide software#

In the past, most services had to be obtained by telephoning the various vendors for schedules, availability, and reservations. Car, hotel, cruise, train, and tour reservations are also required. Introduction to the Travel Agency Environment The travel agencies of today provide a wide variety of services to the traveling public. However, more and more customers are migrating to MySabre so it is important that you become capable of working in both systems.

#Sabre format guide software#

Sabre for Windows has been the most common method of access and it is currently used by most of our Software Support specialists. You will work primarily in host Sabre and learn skills that prepare you to support our subscribers regardless of which application they use. Basic Sabre Formats and Functions Training Guide November 2006 Objectives 3ĥ Working in the Sabre System Travel agents access Sabre functions by various point of sale solutions: Sabre for Windows, MySabre, and Turbo Sabre. You will gain the knowledge and background needed to become proficient and successful as a Customer Support Specialist. You will be introduced to basic concepts and continually build upon that foundation during and after classroom instruction. During this training course, we will cover topics to help you learn procedures and trouble shooting techniques in order to deliver our products and services to the travel agency community. It is important that you become familiar with the wide range of Sabre products and services in order to successfully provide software helpdesk assistance. While providing the requested technical assistance, Software Support specialists are also expected to demonstrate excellent customer service skills. You will diagnose problems, advise formats and solutions, assist with business tools, and escalate issues when necessary. You will be presented with a wide range of questions and problem solving challenges from subscribers with various backgrounds and levels of experience. Global Customer Support Center specialists must understand Sabre global distribution system functions and learn various formats to be adequately prepared to support calls from our valued subscribers.

#Sabre format guide how to#

Basic Sabre Formats and Functions Training Guide November 2006 Table of Contents 2Ĥ Objectives Upon completion of this course, you will understand: The importance of providing software support to subscribers Fundamental Sabre keyboard functions Sign in/sign out formats and guidelines City pair availability displays and formats How to build and modify passenger reservations How to use the Sabre Replay function Overview Sabre Holdings recognizes the importance of providing our travel agent customers the functionality and product support necessary to provide comprehensive travel services to their clients. All other trademarks, service marks, and trade names are owned by their respective companies. is strictly prohibited.ģ Sabre, the Sabre logo design and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. This documentation is the confidential and proprietary intellectual property of Sabre Inc. 9 Encode/Decode, Sabre Atlas Display City Pair Availability Sell From City Pair Availability Flight Information Insert and Cancel Segments Create and Modify Passenger Name Records Itinerary Name Field Phone Field Ticketing Field Received From Field Optional PNR Data Remarks Field Address Fields Passenger Address Field Frequent Traveler Numbers OSI (Other Service Information) SSR (Special Service Request) DK Number Field in PNR Divide, Increase/Reduce, and Clone PNRs Divide PNR Increase Number in Party Reduce Number in Party Clone PNR Data Sabre Replay Common Calls and Error Responses Additional References Edition 1.1 (November 2006) 2006 Sabre Inc. 4 Introduction to the Travel Agency Environment. 1 Basic Sabre Formats and Functions TRAINING GUIDEĢ Table of Contents Table of Contents.